|Service and support of your robotic systems from ICS Robotics|
ICS Robotics and Automation was founded with customer support at its core.
It is critical to us that your ICS supplied robotic systems meets every performance criteria and that our after sales support exceeds your expectations.
Maximum machine 'uptime' and reliability is our goal. We understand the pressures that 'just in time' production imposes and have developed support systems that will ensure that any machine 'downtime' is minimised.
When robotic systems are new, problems encountered tend to be due to lack of familiarity. To counter this, we provide full training and easy to follow operating procedures and error recovery routines as standard with our robotic systems.
After full training your team should feel confident to tackle most problems, but should you need it, our Customer Support Team will provide free telephone support and same day engineer on-site response when needed. Furthermore with our latest control systems we can offer remote diagnostics and immediate support.
At ICS we keep your robotic systems working for you