Service and Support

Service and technical support for welding and handling robots 

For every customer, our ability to help them design, develop and manufacture advanced welding and handling robots that add real value to their business is critical.  Equally important is our range of technical support and aftercare services, which are designed to help customers realise the true long-term potential of their robotics systems, while maximising the return on their investment. 

Our total customer care starts on the day that you make your first enquiry and continues for as long as we do business together.   

We can provide everything you need, from initial project scoping and specification, though design to build; and from installation and commissioning, to training, scheduled maintenance, emergency cover and stockholding of critical spares.  We even provide a service to help you adapt or reengineer your existing robotic systems to meet the changing needs of your business and production operation. 


Robot training 

We can provide remote or on-site training, customised to meet the exact needs of your production or operational teams.  All training courses and materials are accredited by our supply partners and are carried out by our experienced trainers, to the highest standards.  They can also form part of your CPD programmes. 


Technical support 

We offer full technical support, both remotely and on-site, designed to ensure that your robotic welding and handling system performs reliably and to optimum performance levels throughout its operating life. 


System maintenance 

Our system service and maintenance engineering team provides full cover for scheduled servicing and emergency 24/7 cover, to get your system back in production as quickly as possible. 



We hold extensive stocks of all critical spares for robotic welding and handling systems.  We also have rapid-supply agreements in place with key partners and independent industrial distribution specialists to ensure supply chain continuity.